Return Policy

We appreciate your business and our aim is your satisfaction. You are welcome to return any purchase within 30 days from the order date, and you will be fully refunded.

Please email us at support@theecocom.com with:

1. Your name  
2. Order number
3. A receipt or proof of purchase
4. A short description of why it’s being returned 
5. Whether you need a refund or product exchange.

Please do not send your purchase back to the manufacturer.

The return shipping cost is covered by you and the product must be unused, in perfect condition and in its original packaging. We reserve the right to refuse an exchange or refund if items are non-saleable or if it's returned more than 30 days after delivery.

Return Mailing Address:

3/F, 2A Leighton Road,
Causeway Bay, Hong Kong